Cancellations are subject to the hotel’s agreed business terms with the client (corporate, agent, or TMC).
Applicable deadlines, penalties, and non-refundable portions are displayed at the time of booking or bill payment.
Bill Payments & Settlements
Hotels may upload invoices for payment by B2B clients. Clients are required to verify, audit, and approve each bill prior to authorizing payment. Payments made against verified bills are considered final. Refunds or adjustments to settled invoices will only be processed as per the hotel’s instructions and contractual terms.
Refunds
Refunds are processed automatically by the platform in accordance with the hotel’s defined cancellation policy, with the support of the payment gateway company. Each refund must be approved by the hotel on a bill-by-bill basis before release. Once approved, refunds are credited to the original payment method within 7–14 business days. Transaction or gateway charges, if applicable, may not be refundable.
No-Show
If a client fails to use booked services without prior notice, the hotel’s no-show policy applies and charges will not be refunded.
Special Circumstances
Force majeure events (natural disasters, government restrictions, strikes, etc.) will be handled on a case-by-case basis, consistent with the contract between the hotel and the client.