These Terms and Conditions (“Terms”) govern all bookings, advance payments, bill settlements, pre-purchases, cancellations, refunds, and related transactions made through this platform. By using this platform, you confirm that you are a recognized business partner of the hotel (such as a travel agent, corporate client, travel management company, or affiliated representative) and that you are transacting under an existing or ongoing business relationship with the hotel.
Service Provider
The hotel is the principal service provider responsible for delivering the accommodation, event, or contracted service.
The platform facilitates bookings, deposits, invoice settlements, cancellations, and refunds with the support of licensed payment gateway providers.
The platform does not recommend, market, or endorse hotel services; it functions strictly as a contractual and payment settlement channel.
Invoice & Bill Settlements
The platform allows the hotel to upload invoices or bills for contracted B2B clients. Clients must review these invoices, conduct internal audit/verification as per their internal policies, and authorize payment only with full knowledge of the charges. Once a bill is approved and paid, the transaction is final and binding.
Automated Cancellations & Refunds
The platform provides automated workflows for applying the hotel’s cancellation and refund rules. Refunds are initiated automatically in line with the hotel’s rules and processed through payment gateway partners. Each refund requires hotel-side approval on a bill-by-bill basis before being released to the client.
User Responsibilities
Platform use must align with pre-existing contractual arrangements with the hotel.
All booking, payment, or settlement requests must be accurate and legitimate.
Misuse of the platform for fraudulent or unauthorized purposes is prohibited.
Liability
The hotel is solely responsible for providing the booked or contracted services.
The platform and payment gateway act only as facilitators and are not liable for the quality, fulfillment, or delivery of services.
Governing Law
These Terms are governed by the laws of India and subject to the jurisdiction of courts in Chennai.