We are committed to resolving grievances relating to bookings, deposits, bill settlements, cancellations, or payment transactions in a transparent and timely manner.
How to Raise a Complaint
The Hotel shall resolve all customer grievances directly with the customer, including those grievances related to quality of rooms, rates, services etc.
Timelines
Acknowledgement within 48 hours.
Resolution within 30 days.
Escalation
For unresolved payment disputes, escalation may be made to the designated Grievance Officer:
Email: support@hobse.com
Phone: +91 9363 99 3939
Regulatory Note
All payments are processed via RBI-regulated payment gateways. The platform is a facilitator of secure B2B settlements and is not the merchant of record for hotel services.